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Trigger Phrase as a variable for Confirmed Failure topic

Posted on by 168

I'd like to be able to log the trigger phrase in the Confirmed Failure topic but there's no variable available. I know I can log unrecognized trigger phrases in the Fallback topic but that doesn't account for the scenario where a user isn't happy with the answer from the bot. Any other ideas how to achieve this?

 

Thanks

  • RezaDorrani Profile Picture
    RezaDorrani 12,136 on at
    Re: Trigger Phrase as a variable for Confirmed Failure topic

    you got my vote !!!

  • SimonSays Profile Picture
    SimonSays 168 on at
    Re: Trigger Phrase as a variable for Confirmed Failure topic

    Created an idea - @Rez !

  • Verified answer
    RezaDorrani Profile Picture
    RezaDorrani 12,136 on at
    Re: Trigger Phrase as a variable for Confirmed Failure topic

    @SimonSays 

     

    Great point!!!

     

    When a user is not happy, you could potentially ask for users reason as a question and then call a flow (to save the response) if needed.

     

    Better option would be to create an Idea for this

    https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/idb-p/pva_ideas

     

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