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Data redaction, Inputs through digital form, Display messages using templates

Posted on by 8

Hi, are the following possible in PVA?

  • Is there are option for data redaction so that we can hide sensitive data/entities and prevent them from getting logged in chat logs, etc?
  • Rather than getting single line inputs from user through the chat, can the user be presented a digital form where they can fill the details and the bot can pick up the entities from it?
  • While displaying bot message to the user, can we show it as tables, buttons that the user can click (and will go as user response to bot), etc?
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  • Monkeyman Profile Picture
    Monkeyman 325 on at
    Re: Data redaction, Inputs through digital form, Display messages using templates

    You can setup masking rules, but that is in Omnichannel for Customer Service.

  • Expiscornovus Profile Picture
    Expiscornovus 29,248 on at
    Re: Data redaction, Inputs through digital form, Display messages using templates

    Hi @ClareStephen,

     

    As far as I am aware there is not a specific feature for that in either PVA or Dataverse.

     

    I have seen this question before. It might be possible to write a plugin to mask data, but that is a pro code solution:

    https://powerusers.microsoft.com/t5/General/Masking-data-Regex-Credit-Card-Personal-ID/m-p/1293908/highlight/true#M2866

     

    Hope this helps a bit?

     

  • ClareStephen Profile Picture
    ClareStephen 8 on at
    Re: Data redaction, Inputs through digital form, Display messages using templates

    Hi @Expiscornovus 

    Thank you for your response for the above questions!

     

    Regarding question 1, the data can be the user details - such as their email or username or even chosen entities the user might enter in the chat. Do we have an option to choose to prevent these details from getting logged or be replaced by xxxxx or some random characters in logs?

     

  • Expiscornovus Profile Picture
    Expiscornovus 29,248 on at
    Re: Data redaction, Inputs through digital form, Display messages using templates

    Hi @ClareStephen,

     

    For question number 2 and 3 I would look into Bot Framework Composer. Microsoft has a couple of nice examples in:

    https://docs.microsoft.com/en-us/power-virtual-agents/advanced-bot-framework-composer-example1

    https://docs.microsoft.com/en-us/power-virtual-agents/advanced-bot-framework-composer-example4

     

    Just to double check about question number 1.

    Would it be information the user randomly types in the chat, but it is sensitive, therefore you want to hide it. Or is the bot asking for something sensitive and is that in the question text? Or is the bot returning answers/messages with sensitive information?

     

     

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