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Power Platform Community / Forums / Power Automate - Building Flows / Sending 2 different no...
Power Automate - Building Flows
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Sending 2 different notifications when a column changes

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Posted on by LC_0004 26

Hello,

 

I am setting up an IT Help Desk via SharePoint list / MS Forms. And I have the following workflows in place to send email notifications for:

  1. New Request Submitted
  2. Assigned To (notification sent any time updated) - this is the flow that I have a question for.
  3. Status change (notification sent any time the status changes).
  4. IT Notes added (notification sent any time IT Notes are added by IT Support)

Is there a way I can set up the workflow for "Assigned To" so that it can send two different emails for Assigned & Reassigned? 

  1. Assigned: 1st email notification that is sent when the request is initially assigned. This would only be sent 1st time a request is assigned.
  2. Reassigned: 2nd email notification that is sent any time a request is reassigned (the verbiage in the email notification would be slightly different). I would like this notification to be sent if a request is reassigned, whether it's been reassigned 2, 3, 4 etc. times.

Assigned To Workflow:

LC_0004_0-1671550741559.png

 

Assigned To Workflow Expanded:

LC_0004_1-1671550868347.png

LC_0004_5-1671551262341.png

LC_0004_6-1671551342961.png

 

Hope this makes sense. Please reach out if something is unclear.

 

Any help would be greatly appreciated.

 

Thanks, LC_0004

 

  • LC_0004 Profile Picture
    LC_0004 26 on at
    Re: Sending 2 different notifications when a column changes

    Thank you for your reply. I appreciate you taking the time to answer. I am new to Power Automate so I am not sure I completely understand your response and how to implement. Are there any screenshot examples you could provide or direct me to that I can follow?

     

    Thanks, LC_0004

  • ScottShearer Profile Picture
    ScottShearer 25,236 Most Valuable Professional on at
    Re: Sending 2 different notifications when a column changes

    @LC_0004 

    There are two ways to approach your issue - the easy way and the hard way 🙂

    The easy way is to add a column to your list (you can make it a hidden column) where you store a value the first time an item is assigned.  You might use a condition that says if the assigned to column has changed and the new column is empty, set the new column to some value.

    Then you can use use the new column to determine which email gets sent.

    The alternative is to use a SharePoint HTTP action to retrieve the value of Assigned To from the previous version and compare it to the current version.

     

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