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Unable to open Power Virtual Agent Bot. Denied permissions error

Posted on by 8

Hi

 

I am unable to open my Bot I had created in PVA within my Teams. I can publish it and it confirms that it is published and will be available after a few minutes. But when I click on 'Open the bot' I immediately get the following message telling me I don't have permissions to install this app:

amag_0-1615768390861.png

I checked my permissions and everything seems to be ok from that perspective. I am a Global Administrator and have full administrator rights to Teams. I have checked the permissions policies under 'Teams apps' and granted myself 'Allow all apps' for all three options. PVA is also set as an allowed app. However, I just can't seem to open the bot I have created in Teams and have run out of ideas. What am I doing wrong?

 

Any help or advice is appreciated.

 

Thanks

Amag

 

 

  • kiharasan Profile Picture
    kiharasan 2 on at
    Re: Unable to open Power Virtual Agent Bot. Denied permissions error

    Hi 
    This is kihara from japan
    I have been trying to "Open bot" ,but   I am having the same issue as well.
     I had checked something of admin, roll. my account have.
    Could you help me with a solution?

  • micchow Profile Picture
    micchow on at
    Re: Unable to open Power Virtual Agent Bot. Denied permissions error

    Thank you @kmankash55  for confirming you can open the bot now!  The issue I referred to earlier is the one on this thread where user receives App not found when attempting to open the bot in Teams. 

  • kmankash55 Profile Picture
    kmankash55 37 on at
    Re: Unable to open Power Virtual Agent Bot. Denied permissions error

    @micchow I had to log out of Teams and republish the Bots. Then I was able to open them. Thank you.

    What was the issue?

  • micchow Profile Picture
    micchow on at
    Re: Unable to open Power Virtual Agent Bot. Denied permissions error

    @kmankash55 and everyone the issue should have been fixed by now.  Please let us know if you are still seeing the issue, thank you.

  • micchow Profile Picture
    micchow on at
    Re: Unable to open Power Virtual Agent Bot. Denied permissions error

    @kmankash55 , thank you for reporting the issue.  I have sent you a private message for more info so we can investigate it further.

  • kmankash55 Profile Picture
    kmankash55 37 on at
    Re: Unable to open Power Virtual Agent Bot. Denied permissions error

    starting today we have started experiencing the same issue with all our bots. They all come up with this error:

    @micchow can you please assist?

    We have tried disconnecting, reconnecting, editing description, etc nothing has worked.

    kmankash55_0-1630609963981.png

     

  • micchow Profile Picture
    micchow on at
    Re: Unable to open Power Virtual Agent Bot. Denied permissions error

    Thank you @amag and @katte for reporting the issue.  I have sent a private message to you for more information so we can investigate the issue.  

  • DiegoPeres Profile Picture
    DiegoPeres 327 on at
    Re: Unable to open Power Virtual Agent Bot. Denied permissions error

    Hello @amag and @katte,

    Publishing a BOT in the application store can only be done by an administrator of the environment, in which case you should ask the administrator to publish the BOT.

    DiegoPeres_0-1630505393741.png

    DiegoPeres_1-1630505421130.png

     

     


    As a workaround, you can export the manifest and import it into teams, to perform tests on the bot directly in TEAMS before publishing it to the TEAMS app store.

    DiegoPeres_2-1630505446831.png

     


    Did I answer your question?😉
    Please consider accepting it as the solution to help other members find you faster.


    Like my answer?


    Like it! 👍



    Thanks!
    Diego Peres,
    Connect with me: Linkedin

     

  • katte Profile Picture
    katte 2 on at
    Re: Unable to open Power Virtual Agent Bot. Denied permissions error

    is there a resolution to this ? we are having the same issue as well, been working to MS team support and no luck

  • micchow Profile Picture
    micchow on at
    Re: Unable to open Power Virtual Agent Bot. Denied permissions error

    Hi Rob,

     

    Could you private message me the tenant ID and bot ID that you are having issues with? I can follow-up internally to diagnose the issue.

     

    You can find the bot ID, by downloading the app manifest of the bot and copy the GUID behind the 'packagename' field.

     

    Thanks

    Michael

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