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ChatBot provide results from 2 different topic

Posted on by 34

Hello,

 

I have create a chatBot with about 100 topics

Sometime when user corespond with chatbot, it provide results from 2 different topics. The words provided by the user trigger 2 different topics

Please see example below

MateuszWojcik_0-1708685759926.png

 

1. is the topic created by my

2. is system topic"Escalation" triggers after bot does not understand user for 3 times.

 

 

Thnak you in advance

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