BUG: "Resume session or Start New?" results in data loss

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Posted on by Community Power Pla... Microsoft Employee

Hello.

I was just editing my app when a popup appeared that said something like: "Session expired. Resume or Start New?"

Connectivity:

- WiFi + VPN

Steps to reproduce:

- Received a popup that said "Resume session or Start new?"

- Clicked Resume Session

- Received a 503 error screen!

- Clicked into URL field

- Hit ENTER

- create.powerapps.com reloaded

- Selected app from list

- App loads WITHOUT the last ~10 mins edits.

- Session info:

- Session ID: fa0be3c0-c4c2-467f-9072-3ce0886aa878

- PowerApps 3.18072.29

Luckily it was only 10 mins worth of edits (even though I have autosave set to every 2 mins.) Would be nice to understand what happened here.

Thanks

Categories:

Building Power Apps

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PhilD 1,011 on at

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Hi @ericonline

I have been getting the "Session expired. Resume or Start New?" all afternoon, maybe four of five times while working on a single app. I have not had any issue with resuming the session except that edits made since the last save were lost.

I thought is was just me but maybe something is going on?
Community Power Pla... Microsoft Employee on at

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Something is going on. I've received the message twice now, both with edit losses.
v-xida-msft Microsoft Employee on at

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HI @ericonline,

I agree with @PhilD's thought almost. The edits made since the last save were lost within your app when your PowerApps session is expired.

Please check and see if the following thread would help in your scenario:

https://powerusers.microsoft.com/t5/General-Discussion/quot-Suspend-quot-Behavior-of-a-Mobile-PowerApp/td-p/18035

Please take a try to clear cache of your browser, and then try it again when your PowerApps app session is expired, check if the issue is solved.

Best regards,

Kris
Community Power Pla... Microsoft Employee on at

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Hi @v-xida-msft. I read the post you linked to. Unfortunately, the message: "As you approach the limit, you will see a message dialog informing you that the session is about to expire and that you should save your work. " ...did not appear.

I was left without an option but to click Resume or Start New Session. Both options resulted in data loss since last save.
hjaf 487 on at

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Same issue HOURS of work lost, i expected autosave to function!?!
This happened at 1915-ish and last save was 1715 ish, I am quite sure I saw the "Saved" message up in the corner!
Disaster!
mcolbert 126 on at

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Please fix, a session shoudl not timeout with activity. The productivity lost is significant when you combine all of our efforts. What's the explaination for it timing out in the middle of editing?
RBoneck 439 on at

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This is still a problem months later. I did not get a notification that I should save. The popup actually happened right when I clicked save but before the save finished. So it appears that my last several hours are completely gone, since "Resume this Session" and "Start a New Session" do the exact same thing; restart the app editor and lose all the changes.
RBoneck 439 on at

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The session expiring is still a major issue in April of 2019!

Some attention on this idea would be great: https://powerusers.microsoft.com/t5/PowerApps-Ideas/Session-Expired-fix/idi-p/252386