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Posted on by CU09041159-0

I am a student currently working on my final year project (PFE) at Microsoft. So far, I have been using my university account. However, after two months of work, an issue has occurred. How can we resolve it?

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FF-15041705-0 2 on at

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It sounds like you're facing a frustrating situation with your university account. Here are some steps you can take to resolve the issue:
1. Contact Your University IT Department: Since your account is tied to your university, their IT department should be your first point of contact. They can help you reactivate your account or provide alternative solutions.
2. Reach Out to Microsoft Support: If the issue is related to Microsoft services, you can contact Microsoft Support for assistance. They may be able to help you recover access or resolve conflicts with your account. You can find more information [here](https://answers.microsoft.com/en-us/msoffice/forum/all/my-edu-email-cant-sign-in-says-no-account-but/b9cb73cb-d7d6-4c9b-9eac-b2f32cb00aa9) or [here](https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-student-university-account-locked-out/adf5f553-4d1a-49e3-9535-efa37f000d25).
3. Check Account Settings: Ensure that your account settings are correct and that there are no conflicting accounts or licenses. If you're locked out due to a license change, you may need to provide proof of enrollment to your university or consider purchasing a personal license.
4. Explore Alternative Options: If your university no longer provides access to Microsoft services, you might need to switch to a personal Microsoft 365 subscription. This will give you access to Office applications and other services.
Let me know if you need help with any specific step or further guidance!