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Double triggers when using CDC 'When a record is updated'

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Posted on by Community Power Pla... Microsoft Employee

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I'm using the trigger 'When a record is updated' for CDS, but somehow it always triggers two identical flow runs ( see screenshot)

This is causing issues because one of the actions im using is to update an item, which results in multiple 'users' trying to update the item at the same time. This is the error that i get:

{
"status": 400,
"message": "Save Conflict.\n\nYour changes conflict with those made concurrently by another user. If you want your changes to be applied, click Back in your Web browser, refresh the page, and resubmit your changes.\r\nclientRequestId"
}

How can i avoid from both runs to happen or create a condition that stops the 2nd one from continuining?

Thank you

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v-xida-msft Microsoft Employee on at

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Hi @Anonymous ,

Could you please share a screenshot about your flow's configuration?

Do you use the "Update a record" action to update the records in same Entity in your flow?

Based on the issue that you mentioned, I think this issue is related to the "Update a record" action in your flow. The 'When a record is updated' trigger would be fired when an existing item is modifed in your CDS Entity. The "Update a record" action in your flow would fire the 'When a record is updated' trigger again.

As an alternative solution, you could add a "Two Options" type column in your CDS Entity to record if the flow has been run once. You could consider add a Condition under the 'When a record is updated' trigger in your flow as below:

In addition, if the user wants to edit records in your Entity, please ask him to update the IsOverdue (Two Options type column) to No along with other updates.

Please consider take a try with above solution, check if the issue is solved.

Best regards,
Community Power Pla... Microsoft Employee on at

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Thank you for the response but I'm not able to make changes to the entity since it's the approval entity.