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Power Virtual Agents - Analytics

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Hi All!

 

Is there a way I can see what questions were actually asked to the Power Virtual Agent? I want to see what kinds of statements customers are using to better frame my trigger phrases and reduce error counts.

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Power Virtual Agents - Analytics

    Hi @apsarkar ,

     

    Yes, you can see on the PVA portal.

    - Click on the Analytics left menu

    - Click on the Sessions tab

    - Filter the days that you need

    - Download the data

     

    Inside this Excel file, you can see the InitialUserMessage and ChatTranscript properties.

     

    ---
    If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

    Thanks!
    Renato Romão
    https://www.linkedin.com/in/renatoromao/

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