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Power Virtual Agents - Analytics

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Hi All!


Is there a way I can see what questions were actually asked to the Power Virtual Agent? I want to see what kinds of statements customers are using to better frame my trigger phrases and reduce error counts.

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Power Virtual Agents - Analytics

    Hi @apsarkar ,


    Yes, you can see on the PVA portal.

    - Click on the Analytics left menu

    - Click on the Sessions tab

    - Filter the days that you need

    - Download the data


    Inside this Excel file, you can see the InitialUserMessage and ChatTranscript properties.


    If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

    Renato Romão

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