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Power Platform Community / Forums / Power Automate / Approval given by appr...
Power Automate
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Approval given by approver, but sits in pending upto 3 hours

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Posted on by 3

Hi PowerPlatform Community,

 

I have created a very simple manual trigger approval flow which just seeks approval for a payment request and then once approved, sends an email out to the payment team to make payment. An optional attachment file field has been included as documentation is required to be added to the request for more context for the approval.

 

As I have been testing, I have found that approval process works, however any of the processes that include an attachment appear to have a significant time lag between the request being approved, and the workflow being completed, with approvals sitting in "pending" status for up to 3 hours before they are cleared to "Approved" status.

 

See below an example where the approval response given immediately, but not completed until almost 3 hours later.

 

Approvals without attachments happened instantly. Any ideas?

 

 

image.pngimage.pngimage.png

 
 
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  • v-bacao-msft Profile Picture
    Microsoft Employee on at

     

    Hi @CVdylan ,

     

    Thank you for your feedback. I can reproduce the same problem here. If an attachment is added to the Approval action and Approver completes the approval, the approval process is still pending.

    I will report this issue on my side, if there are any updates, I will post back.

     

    Best Regards,

  • CVdylan Profile Picture
    3 on at

    Just to update, the approvals finally did go through but almost a day later. the two that go straight through are without attachments.image.png

  • v-bacao-msft Profile Picture
    Microsoft Employee on at

     

    Hi @CVdylan ,

     

    I have reported this issue and it is currently being resolved.

     

    Best Regards,

  • alexinnes Profile Picture
    2 on at

    Hello,

     

    I seem to be having the same issue above. Is there any update on the resolution to this?

     

    Regards,

    Alex.

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    I'm facing exactly the same issue, so I would love to hear any updates on this.

  • Verified answer
    v-bacao-msft Profile Picture
    Microsoft Employee on at

     

    Hi All,

     

    I did a test on my side and found that the problem has been solved, please take a try again.

     

    Best Regards,

  • MML88 Profile Picture
    4 on at

    I cannot get mine to move out of pending and into approval...

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