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Power Platform Community / Forums / Power Apps / Caching Error on Base ...
Power Apps
Answered

Caching Error on Base Portal URL + /_services/about

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Posted on by Microsoft Employee

Steps taken

https://docs.microsoft.com/en-us/powerapps/maker/portals/admin/portal-details

1.) Log in to Portal Apps

2.) Settings

3.) Administration

4.) Copy Base Portal URL 

5.) Enter Base Portal URL + /_services/about into Browser

 

Result

 

Portals abcdefghijklmnop123456

 

 

Expected Result

https://docs.microsoft.com/en-us/powerapps/maker/portals/admin/clear-server-side-cache

 

I should be able to "Select Clear Cache."

The server-side cache is deleted, and data is reloaded from Dataverse.

 

Are there admin issues I am missing?

 

Categories:
  • timl Profile Picture
    37,346 Super User 2026 Season 2 on at

    @Anonymous 

    To clarify the problem, are you saying that the 'Clear Cache' button doesn't appear when you navigate to the path <portal_path>/_services/about?

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Yes, I am saying that I do not see a Clear Cache button.

     

    I only see Portal followed by some letters and numbers.

     

    I would expect to see either of the following

     

    Screen Shot 2022-01-24 at 2.01.28 PM.pngScreen Shot 2022-01-24 at 2.01.17 PM.png

  • timl Profile Picture
    37,346 Super User 2026 Season 2 on at

    @Anonymous 

    The next thing I would check is this.

    After step 4, when you enter the base portal URL into the browser and before step 5 when you navigate to + /_services/about, have you logged into the actual portal site that you're developing?

    ----------------

    4.) Copy Base Portal URL

    5.) Enter Base Portal URL + /_services/about into Browser

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    I have two windows open in my browser.

     

    Window one is on https://make.powerapps.com/environments/Default-environment/home. I am logged in

     

    Window two is on Base Portal URL + /_services/about

     

    The result is Portals abc.....

     

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    A temporary workaround is to restart the portal but I would like to resolve this error.

     

    Steps to restart

    1.) Portals

    2.) Settings 

    3.) Administration

    4.) Portal Actions

    5.) Restart

  • Verified answer
    timl Profile Picture
    37,346 Super User 2026 Season 2 on at

    @Anonymous 

    What I mean by this is, are you logged into the portal that you're building, using the address (substitue yourPortalSite with your actual portal name):

    https://yourPortalSite.powerappsportals.com/SignIn?returnUrl=%2F

    as opposed to logged into the Maker Portal via this address
    https://make.powerapps.com/environments/Default-environment/home

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    I did not realize I needed to go to 

     

    https://yourPortalSite.powerappsportals.com/SignIn?returnUrl=%2F

     

    Once I did, I saw the option to create a sign in.

     

    I did not, as it seems that this option may create incur additional charges starting at $200 per month.

     

     

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