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Power Platform Community / Forums / Power Apps / Some people on the tea...
Power Apps
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Some people on the team are getting an "API Hub token exchange internal server failure" when granting permissions to Planner

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Posted on by Microsoft Employee

We are using a PowerApp inside Microsoft Teams to post items to Microsoft Planner, and some people in the team are getting errors authenticating while others are not. For those people where it fails, it consistently fails, so it's not an intermittent issue. It also happens in a browser session (InPrivate/Incognito). When they launch the PowerApp, they first have to grant PowerApps permissions to connect to Planner. They click "sign in" on that initial page (which doesn't actually prompt to sign in), then click the "Create" button (which does prompt to sign in), go through the sign in, and then have an "API Hub token exchange internal server failure":

error.png

I've seen references to this error before on the forums but it was a platform issue in April that should have been resolved. However we're still getting this error now and for at least a week now (possibly much longer).

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  • v-yutliu-msft Profile Picture
    Microsoft Employee on at

    Hi @jelledruyts ,,

    I've made a similar test but not met the same problem like your description.

    According to your descrption, some users could connect with Planner successfully , while some couldn't.

    I think this should be related to users' license.

    Please check the users' license whether can use Planner connector.

    What's more, since users use shared planner, I suggest you check your shared planner's permission and share again.

    Checking those users' system may also helps:

    https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/limits-and-config

     

    Best regards,

  • Verified answer
    jelledruyts Profile Picture
    Microsoft Employee on at

    Just to close this out: this was reported internally and resolved by a fix that was deployed end of last week.

     

    Thanks,

     

    Jelle

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