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Failed to find Outlook account

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Posted on by Toddtran1706

I'm trying to send an email from Outlook but it keeps saying "Failed to find Outlook account". This won't be weird if I have another flow where I receive email from the same Outlook account, and it works perfectly with the same Account name. This email does have attachment if that is relevant.

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Power Automate Desktop

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CU16071609-1 6,255 Moderator on at

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Hi @Toddtran1706 ,

Hope you are doing well!!!

Please share some details or actions screenshot of your flows to assess further.

Thanks,
Deenu
Toddtran1706 4 on at

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I'm trying to send an email with an attachment from Outlook. But PAD is saying that it can't find the Outlook account. Thing wouldn't be weird if I didn't have another flow using the same Outlook account but in that flow I receive instead of sending email.
CU16071609-1 6,255 Moderator on at

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@Toddtran1706
Thanks for your details. Could you please take screenshot of your outlook and share like below pls for my reference.

Also, please attempt to mention your full email ID in Account parameter which you configured in your Outlook, similar to the screenshot below, and check whether this resolves your issue.

Thanks,
Deenu
Toddtran1706 4 on at

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Hello Deenu,

Please see below, I have multiple mailboxes added to my Outlook. The first one (orange higlighted) is the main one, the rest are added by my company's IT department. The account I'm trying to retrieve the mail is the circled one
I did tried both way of putting only the name showing on the Outlook screen and the actual email address but it didn't work.
CU16071609-1 6,255 Moderator on at

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Hi @Toddtran1706 ,
Lets verify the account name once using the following steps.
Select the Windows icon, type Control Panel in the search box and select it.
In Control Panel, search Mail, and select it.
The Mail Setup dialog box opens.
Click Email Accounts

Ensure that the email account name (highlighted in the red box in the image) matches in the properties section for sending emails in Power Automate Desktop like below.
If it appears correct, the last step you can take is to recreate your flow by disabling Power Fx on the flow creation page as shown below. Afterward, attempt to send a sample email to verify if it works properly or not.

If the previous steps do not resolve the issue, change the email message sending configuration from "Account" to "Other Mailboxes." Then, configure the "From" email ID as shown below and try the process again.

Thanks,
Deenu