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Create an Adobe Sign agreementt stopped working

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Posted on by Mimi2Lorelei

I have built a workflow using PowerAutomate that takes response details from a user's input on Microsoft Form, creates an item in Sharepoint, uses that information to create an agreement from a library template and sends it for signature. The flow was working perfectly until yesterday. Now, on the Microsoft side, it appears everything is working; the flow says it ran successfully; however, no agreement is created in Adobe Sign.

I hope someone is able to help me with this; I am a novice and have no support from my IT Department on this.

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fchopo 8,001 Moderator on at

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Re: Create an Adobe Sign agreementt stopped working

Hello @Mimi2Lorelei

Please, could you try to execute the following steps:

Log out of Adobe Sign from the browser.

Log out of Power Automate and close the browser.

Open a new browser and login to Power Automate.

Set the connection again to Adobe Sign.

Hope it helps!

Ferran

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Mimi2Lorelei 2 on at

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Re: Create an Adobe Sign agreementt stopped working

I tried it, but it didn't help. The same day it stopped working, I cleared by browser cache because I was having issues logging into Echosign (Adobe Sign). Not sure if that could have caused the problem???

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fchopo 8,001 Moderator on at

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Re: Create an Adobe Sign agreementt stopped working

Hello @Mimi2Lorelei

Could you try to use another browser, or test the flow with an "incognito window"?

Regards,

Ferran

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