Unanswered

PowerApps per app licenses not assigning properly

(0) Share

Report

Posted on by liwitt1

Hi all! I'm having trouble assigning the PowerApps per app licenses and I was hoping to get some help.

We started using PowerApps with the trial licenses before we decided to purchase the premium PowerApps per app licenses for our users. We have received the licenses and can view them in the PowerApps admin portal, no problems there. We have also assigned them to the app using Microsoft's online instructions.

However, as the original trials begin to expire, users are being met with errors that they need to extend their trial further. Furthermore, removing the trial license entirely instead generates an error that they need a premium license to access the app - despite the fact they should already have a license assigned.

I've already contacted MS Support but was hoping perhaps somebody here has an idea. Thanks!

Categories:

Building Power Apps

All responses (2)

Answers (0)

Sort by

Pstork1 69,661 Most Valuable Professional on at

Like
a
(2)

Report
Copy link

Link copied!

This is a known issue at the moment if you start with a trial. From what I've seen in other conversations the easiest fix is to remove the trial from the user, remove the user from sharing, and then re-share the app with them. That should theoretically reset the licensing so that they are assigned the per app license based on the share appropriately. If that doesn't work then the only fix I've seen is to work with MS support to fix the issue.
liwitt1 4 on at

Like
a
(0)

Report
Copy link

Link copied!

Hi @Pstork1 ,

Thanks for your reply!

Unfortunately we've already tried what you suggested and it doesn't appear to have worked. I'm currently in contact with MS Support and i'll post their response here.

Thanks again - if anyone has any other ideas, feel free to share.