Power Platform Community Forum Thread Details

Good Morning,

I have a very unique or at least I feel that way situation. Currently, I have multiple distribution email groups established to communicate with outside entities. The emails coming in contain various data elements. Coordination requests, appointment information, and general inquiries. Is there a way I can build an app, flow, dataset to store these emails until they can be responded to? In essence a ticketing system where the user that is assigned the email within the organization can reply directly to the email even if they were not on the distro list? Some of the distro list emails are receiving a couple hundred emails a day and I need a system where internally they can be responded to and fall off a list once addressed.

Thank You,

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