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Outlook - sending an html email

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Posted on by JamesSnaps

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I'm trying to send an email using raw HTML data (including the <html> and <head> tags) which is dynamically created earlier in a compose step. I then place this compose output in the Outlook action, code view.

However, the action insists upon wrapping the output in tags when saved, which breaks the HTML code when the email is viewed in GMail. I am unable to find a way to stop this from happening apart from adding the HTML code directly to the action step itself, which isn't possible for me, based on how the code is generated. If I use <html> tags in the code view, or a simple , it just deletes them upon save and wraps in tags again.

Any tips on how to avoid this content-breaking scenario?

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Paulie78 8,424 Moderator on at

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I had the same problem before, didn't find a solution. I used sendgrid.com to send the email instead. 😥
JamesSnaps 187 on at

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Good to know I'm not alone @Paulie78!

A little bit of tinkering and I've found that if I remove the tags and then save, it will honour that going forward. I downloaded the flow as a zip and explored the code to be sure.

However, the moment I click to open or edit that email step, it adds the tags back again. Checked the code again and yep, the tags are included around the compose output in the body of the email action.

So I suppose for now, I just have to remember to remove them every time I edit the flow just to be safe. But would be great if it didn't do it.
Pstork1 69,665 Most Valuable Professional on at

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The problem is that the email will automatically add <HTML> tags around the body of the email and you can't have two sets. The only solution is to find a way to strip the HTML and Head tags out of the text before you embed it or create a PDF of the HTML (which you can do with the tags in place) and attach the PDF.
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Paulie78 8,424 Moderator on at

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This is one of those times (which seem to be becoming more frequent) where the behaviour is different between tenants. I haven't tried to do this recently, and I remember it behaved exactly how you described.
But now, on mine at least. I can drop in the output from a previous step and it does not mess with it.
But you do have to be in the code view, not the visual editor. See here: