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Can't find Sessions under Analytics Tab

Posted on by 18

I can't find Sessions for download under the Analytics Tab

 

Angelaei_0-1677466509274.png

 

  • shobhagad Profile Picture
    shobhagad 2 on at
    Re: Can't find Sessions under Analytics Tab

    Hello, I cant see the graph which use to display before in Analytics tab. It is coming as blank now. What to do to fix this? Also any work around to get the sessions for more than 1 month? Currently it dsiplays only for a month. We need to see how much is the usage over the period of creation of bot till date. We cant find the usage data. Thanks in advance.

  • minyang Profile Picture
    minyang 2 on at
    Re: Can't find Sessions under Analytics Tab

    Is there any ETA for a fix? Or any other way to access sessions?

    I've tried the workaround above and while I can visually see the session tab via that route, the analytics summary page seems to be stuck in a loading cycle and I'm not about to click on Sessions. The image is 5mins after following those steps and appears still to be loading.
    Other Teams Owners with access to the same PVA bot in our tenant are experiencing the same.

  • Angelaei Profile Picture
    Angelaei 18 on at
    Re: Can't find Sessions under Analytics Tab

    Hi Henry, 

     

    Thank you so much for the clarification & solution. 

  • Verified answer
    HenryJammes Profile Picture
    HenryJammes on at
    Re: Can't find Sessions under Analytics Tab

    Hi @Angelaei,

     

    There is a known issue for the Sessions tab of the Analytics dashboard for PVA for Teams chatbots.

    While this is getting fixed, there is a workaround:

     

    Click on Chatbots at the top of the screen

    Select but do not open your bot
    Click on Analytics on the top menu bar
    Analytics will open with the Sessions option present.

     

    Henry

  • Angelaei Profile Picture
    Angelaei 18 on at
    Re: Can't find Sessions under Analytics Tab

    Hi Surendran, 

     

    Thanks for the quick feedback. The bot has been published since June 2022 and it was republished last week.

    Angelaei_0-1677467858561.png

     

     

    Thank you. 

  • Re: Can't find Sessions under Analytics Tab

    Hi @Angelaei ,

     

    I Checked in Both Preview version and Current version

     

    Preview Version:

    Surendran_R_0-1677467164471.png

    Current (Production) Version:

    Surendran_R_1-1677467220799.png

     

    In both Session is available .

     

    Note: Publish and deploy it , Starting Using it.

     

    Regards

    Surendran R

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