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So basically what I'd like to know is how to handle cases where chatbot user decide to switch between topics in the middle of a topic. Let me clarify what I mean with an example,
I have a few topics, like talk to an agent, info about products or informations over opening hours. If an user is on the topic of info about products, and he suddenly ask for opening hours, the bot doesnt do nothing.
I tried to allow interruptions in the information of the question, but it didn't changed anything.
It's not working at all, let me exemplify to you.
I'm chatting about product information. When I ask to talk to a person, the bot remains silent until I choose one of the options it provides.
"Moveis" is one of the options of the node
In the anex are some examples of the problem.
Topic interruption should work if there is confidence that the answer isn't about the current question node but is instead about triggering a different intent.
Is it never working at all? Have you tried without filtering the list of eligible topics?
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