So basically what I'd like to know is how to handle cases where chatbot user decide to switch between topics in the middle of a topic. Let me clarify what I mean with an example,
I have a few topics, like talk to an agent, info about products or informations over opening hours. If an user is on the topic of info about products, and he suddenly ask for opening hours, the bot doesnt do nothing.
I tried to allow interruptions in the information of the question, but it didn't changed anything.