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Power Platform Community / Forums / Copilot Studio / Handling the Topic Int...
Copilot Studio
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Handling the Topic Interruptions

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Posted on by 6

So basically what I'd like to know is how to handle cases where chatbot user decide to switch between topics in the middle of a topic. Let me clarify what I mean with an example, 

 

I have a few topics, like talk to an agent, info about products or informations over opening hours. If an user is on the topic of info about products, and he suddenly ask for opening hours, the bot doesnt do nothing.

 

I tried to allow interruptions in the information of the question, but it didn't changed anything.

 

 

 

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  • HenryJammes Profile Picture
    Microsoft Employee on at

    Topic interruption should work if there is confidence that the answer isn't about the current question node but is instead about triggering a different intent.

    Is it never working at all? Have you tried without filtering the list of eligible topics?

  • LucasRangel Profile Picture
    6 on at

    It's not working at all, let me exemplify to you.

     

    I'm chatting about product information. When I ask to talk to a person, the bot remains silent until I choose one of the options it provides.


    "Moveis" is one of the options of the node

     

    In the anex are some examples of the problem.

    ex2.png
    ex1.png

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