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Cannot connect to CDM in new environment from iOS only

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Posted on by csm

I have tried migrating an app from our preview environment to a new environment. This has been successful in the web player and windows studio, however throws an error when trying to access the the same app from an iPhone.

The error is connecting to the CDM database. See screenshot below.

I have also tried creating a brand new app in the new environment, both from a blank template in Windows Studio as well as from CDM in the web.powerapps.com.

Havent tried Android yet but will update if I can.

Any suggestions how I can troubleshoot?

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Building Power Apps

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v-yamao-msft Microsoft Employee on at

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Hi Csm,

Which Entity do you use to create the App? When you migrate the App from Preview environment to a new environment, do you get any messages?

Please try to remove and re-add the data sources for the app in the destination environment to see if it works.

Please also check out this article about “Environment and tenant app migration” for a reference:
https://powerapps.microsoft.com/en-us/tutorials/environment-and-tenant-migration/

Best regards,
Mabel Mao
csm 55 on at

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Hi Mabel
I don't think it's an issue with migration... Its doing it even with a brand new app in a brand new environment.
Thanks
csm 55 on at

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Ive also tried android now with same result.
This is using default database in default environment.
Thanks
Ulf_Kleinau 13 on at

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For me the problem was solved by updating the iOS App. Only the latest iOS version supports environments.
jonoluk Microsoft Employee on at

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Hi csm,

Can you please confirm if this was resolved by updating your iOS app? we want to make sure there isn't any inconsistencies with how the iOS app accesses the CDS as we haven't seen this yet. Per your original post: " This has been successful in the web player and windows studio, however throws an error when trying to access the the same app from an iPhone."

So just wanting to confirm.

Thanks!
jono
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csm 55 on at

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Yes confirming an update fised the issue.

Thanks!
jonoluk Microsoft Employee on at

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Glad to hear it!