web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Automate / map the flow to the cu...
Power Automate
Unanswered

map the flow to the customer associated to the case

(0) ShareShare
ReportReport
Posted on by

Hi, 

 

I'm trying to create/edit a flow for  "Send a survey when a case is resolved in Dynamics 365". Everything was going fine until it sent an email to A/P email address. I'm trying to map the flow to the "Contact" field within the case. Currently, it is pulling information from the account entity (AP email). I need help on how to map it to look at Cases instead of account, or just change the a/p email to "contact" in the case i need to send the survey to this contact here,not a/p email address-which it defaults toi need to send the survey to this contact here,not a/p email address-which it defaults to

this is what it defaults to, I want to change the "A/P email"this is what it defaults to, I want to change the "A/P email"
 
Categories:
I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Forum hierarchy changes are complete!

In our never-ending quest to improve we are simplifying the forum hierarchy…

Ajay Kumar Gannamaneni – Community Spotlight

We are honored to recognize Ajay Kumar Gannamaneni as our Community Spotlight for December…

Leaderboard > Power Automate

#1
Michael E. Gernaey Profile Picture

Michael E. Gernaey 462 Super User 2025 Season 2

#2
Tomac Profile Picture

Tomac 456 Moderator

#3
abm abm Profile Picture

abm abm 243 Most Valuable Professional

Last 30 days Overall leaderboard