Power Platform Community Forum Thread Details

Hi,

Not sure if this is the right forum for this issue but I'm going around in circles. I'm trying to open a support ticket for my paid user plan Power Apps subscription. From my Power Apps I go to help->support and click on the Create Support Ticket button. At that point it tries to log me in (I'm already logged into Power Apps) and then gives me a message "Looks like you haven't subscribed to Power Apps" and the support ticket button is no longer visible. If I try to sign in from the link on the support page it just takes me back to my Power Apps maker environment. Should I be able to create a support ticket, or do I need a separate support subscription? If I should be able to create one, how do I do it?

Thanks,

Greg

Categories:

Building Power Apps

Hi @packnology ,

I've made a test but did not encountered the problem you mentioned.

I suggest:

1\Please check if you have a security role that is enabled for creating support requests. Users having one of these security roles can create support requests: