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Text Recognizer fails for some users

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Posted on by AntonioCarrion

Hi all,

We have implemented an app using Textrecognizer control included in AI Builder (we have an AI Builder capacity add on implemented on our environment) but when running the app, some users get an "Hemos tenido un problema. Vuelva a intentarlo" (sorry for the Spanish, but it is the error message we get. translation could be "There has been a problem. Try again"). This error appears after taking a photo to recognize text on it, so the control seems to work but fails when launching the OCR process.

The same app is working fine for some other users, and we are using both Samsung Galaxy A3 and Samsung Galaxy A50 mobiles.

Can you help us with this problem?

Regards,

Antonio

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AI Builder

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JoeF-MSFT Microsoft Employee on at

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Hi @AntonioCarrion,

I just sent you a private message to get more info.
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JoeF-MSFT Microsoft Employee on at

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Thanks for your time earlier today Antonio. The issue was that for the users where Text Recognizer was not working, these users where not enabled on the Dataflex Pro (CDS) environment.

The following documentation page explains how to enable users: https://docs.microsoft.com/en-us/power-platform/admin/create-users-assign-online-security-roles#enable-or-disable-user-accounts
Simona Bushevska 58 on at

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Hello I'm facing the same error "Something happened. Try again later". I implemented the text recognition component in canvas app, and on my mobile device I am able to upload a picture but then I got the error above.
I am the owner of the app so i should be able to use the app, also I have a license and it is working on browser.
Can you explain a little bit more what is the issue with this error and how to fix it?
Thank you in advance.