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CSAT star rating doesn't display correctly in Microsoft Teams

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Posted on by CU15040301-0

Customer Satisfaction (CSAT) star rating doesn't display correctly in Microsoft Teams when using Copilot Studio's "End of Conversation" topic.

In Teams, the default CSAT survey fails to render interactive star ratings properly, leading to non-functional or visually broken elements.

Could you please let me know is this problem a known issue? Also, when will the problem be resolved for the Microsoft Teams UI?

Thank you.

However, in the 'Test your agent' UI at Copilot Studio, it is displaying and working correctly.

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w.p 3,494 on at

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CSAT star rating doesn't display correctly in Microsoft Teams

Thanks @CristinaValdes for sharing this helpful info.
CristinaValdes 62 on at

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CSAT star rating doesn't display correctly in Microsoft Teams

we're having the same issue, we created a support ticket, and they said

"Kindly be informed this is a known issue and we have already escalated this to the project team"
SM-21041642-0 2 on at

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CSAT star rating doesn't display correctly in Microsoft Teams

I am also expriencing this same issue. It does not render in Teams but it works in Copilot Studio.

I implemented a workaround but of course it isn't included in Analytics.

I have a support ticket open for this (req id - 2504110040012528)

https://admin.powerplatform.microsoft.com/support#:~:text=CSAT%20not-,redering,-in%20Teams%20for
RK-07050609-0 3 on at

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CSAT star rating doesn't display correctly in Microsoft Teams

Hello, I'm facing the same issue. That needs to be fixed.
w.p 3,494 on at

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CSAT star rating doesn't display correctly in Microsoft Teams

No like & dislike today, the CSAT still hasn't been fixed.
ronaldwalcott 3,497 on at

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CSAT star rating doesn't display correctly in Microsoft Teams

You can try reaching out directly to Microsoft Support.
SL-15042232-0 2 on at

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CSAT star rating doesn't display correctly in Microsoft Teams

Same issue here.
w.p 3,494 on at

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CSAT star rating doesn't display correctly in Microsoft Teams

Same here with additional like or dislike, it just shows up today.