Answered

Forward an Email if it isn't read within 30 minutes

(0) Share

Report

Posted on by Community Power Pla...

I want to forward the email if it isn't read within 30 Minutes, but the Condition is always false so even read massages will be forwarded. Can somebody help me?

Thank you in advance

I have the same question (0)

All responses (3)

Answers (1)

abm abm 32,600 Most Valuable Professional on at

Like (2)

Report

Re: Forward an Email if it isn't read within 30 minutes

Hi @Anonymous

You can't use the current trigger. The reason you getting false is the trigger has already passed the values to next step doesn't matter flow is waiting for next 30 minutes or so. What you need to do is use a schedule trigger to run every x hour or minutes and set the below steps

Above change the Top count (Get Email step) accordingly. Next step you can see the email received time. Now you can workout against utcNow() expression to workout whether it's more than 30 minutes or not.

Thanks

Was this reply helpful? Yes No
Verified answer

ChristianAbata 8,949 Most Valuable Professional on at

Like (1)

Report

Re: Forward an Email if it isn't read within 30 minutes

@Anonymous has @abm says the problem is that your are trying to get the value when your email arrives, so of course always is going to be false, you need to get another value when you read your email so you need to use get emails, then pass the ID of the email.

Was this reply helpful? Yes No
abm abm 32,600 Most Valuable Professional on at

Like (2)

Report

Re: Forward an Email if it isn't read within 30 minutes

Hi @ChristianAbata & @Anonymous

Yes you could do that way but the issue is when you have couple of new emails arrived in your inbox then flow will run and wait for 30 minutes. My personal choice will be a scheduled trigger and use get email where I can retrieve unread email. I try to avoid a wait operation. During the wait anything could happen.

Thanks

Was this reply helpful? Yes No