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Power Platform Community / Forums / Power Automate / Forward an Email if it...
Power Automate
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Forward an Email if it isn't read within 30 minutes

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Posted on by Microsoft Employee

I want to forward the email if it isn't read within 30 Minutes, but the Condition is always false so even read massages will be forwarded. Can somebody help me?

 

Thank you in advance

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  • abm abm Profile Picture
    33,004 Most Valuable Professional on at

    Hi @Anonymous 

     

    You can't use the current trigger. The reason you getting false is the trigger has already passed the values to next step doesn't matter flow is waiting for next 30 minutes or so. What you need to do is use a schedule trigger to run every x hour or minutes and set the below steps

     

    image.png

     

    Above change the Top count  (Get Email step) accordingly. Next step you can see the email received time. Now you can workout against utcNow() expression to workout whether it's more than 30 minutes or not.

     

    Thanks

  • Verified answer
    ChristianAbata Profile Picture
    8,953 Most Valuable Professional on at

    @Anonymous  has @abm  says the problem is that your are trying to get the value when your email arrives, so of course always is going to be false, you need to get another value when you read your email so you need to use get emails, then pass the ID of the email.

  • abm abm Profile Picture
    33,004 Most Valuable Professional on at

    Hi @ChristianAbata  & @Anonymous 

     

    Yes you could do that way but the issue is when you have couple of new emails arrived in your inbox then flow will run and wait for 30 minutes. My personal choice will be a scheduled trigger and use get email where I can retrieve unread email. I try to avoid a wait operation. During the wait anything could happen.

     

    Thanks

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