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pva trigger doesn't work.

Posted on by 4

Hello

The system topic's On Talk to Agent trigger is not responding.

Has anything changed in PVA?
It is the same whether you repost or recreate it.
Tenant is in ASIA.

  • primecrice Profile Picture
    primecrice 4 on at
    Re: pva trigger doesn't work.

    Hello
    The Track between topics item is checked, but there was no response.
    The agent wasn't even called.
    I checked now and the agent call is working again.
    It seems like something has been fixed.

  • stuermer Profile Picture
    stuermer 64 on at
    Re: pva trigger doesn't work.

    Hey @primecrice . If you toggle on the "Track between topics" option from the Test Bot, what happens after you try to reach the Talk to an Agent topic?

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