Issues Creating a Basic HelpDesk App (Power Apps Importing Office 365 Outlook Connection)

(0) Share

Report

Posted on by Billy-P

Hi all,

I'm technologically challenged so bare with me.

I'm trying to create a very basic HelpDesk app using Microsoft 365 following these steps: https://www.bulb.digital/blog/how-to-set-up-a-help-desk-app

When I get to the import step in Power Apps, I was able to connect SharePoint, but when creating a new connection for Outlook, I was unable to find it in the list of connections

https://i.imgur.com/fB9ti1l.png

https://i.imgur.com/zwsmvyT.png

https://i.imgur.com/0kI81XK.png

I searched for outlook, office, email, 365, and then scanned through the entire long list and didn't come across anything regarding Outlook. I've searched and saw a bunch of articles stating they changed the name of the Outlook connector, but neither name is showing up at all for me.

Can someone either tell me what I'm doing wrong or give me pointers on how to make a helpdesk app that only I need to access (will input tickets by myself) that is better than just building an excel spreadsheet?

Thank you!

Categories:

Building Power Apps

All responses (5)

Answers (2)

Sort by

Michael E. Gernaey 53,970 Super User 2026 Season 2 on at

Like
a
(0)

Report
Copy link

Link copied!

hi @Billy-P

On that screen you need to select the + Sign to create a new connection while you are configuring/importing the app. You wont be able to select one unless you had already created one.

So options
1. Go to powerapps.com
2. click on Connections
3. Create new connections for Outlook and whatever else you need in advance.

During the import, Select these (they will show up since you made them)

or

During the import, click the + to create them right then

If I have helped you, I would really appreciate if you please Mark my answer as Resolved/Answered, and give it a thumbs up, so it can help others

Cheers

Thank You
Michael Gernaey MCT | MCSE | MCP | Self-Contractor| Ex-Microsoft
https://gernaeysoftware.com
LinkedIn: https://www.linkedin.com/in/michaelgernaey
Verified answer

Michael E. Gernaey 53,970 Super User 2026 Season 2 on at

Like
a
(1)

Report
Copy link

Link copied!

@Billy-P

Also, sorry i meant to add click the + new connection
then type Outlook in the Search

See if you can see them. Its that or you dont have a license etc, but they should be there

If I have helped you, I would really appreciate if you please Mark my answer as Resolved/Answered, and give it a thumbs up, so it can help others

Cheers

Thank You
Michael Gernaey MCT | MCSE | MCP | Self-Contractor| Ex-Microsoft
https://gernaeysoftware.com
LinkedIn: https://www.linkedin.com/in/michaelgernaey
Billy-P 26 on at

Like
a
(0)

Report
Copy link

Link copied!

Hi there, thanks for the responses. The new connection area is where I have been going and Outlook isn't in the list that populates. I have the full 365 suite for business, so that's really weird that I don't see it! I was able to find Sharepoint and hundreds of other applications.

I used ctrl F and 0 results are found for Outlook
Verified answer

Michael E. Gernaey 53,970 Super User 2026 Season 2 on at

Like
a
(1)

Report
Copy link

Link copied!

@Billy-P

Is there not a Search box on the far top right?? like in my image? Yeah you wont find it CTRL F, you have to use the search feature.

If I have helped you, I would really appreciate if you please Mark my answer as Resolved/Answered, and give it a thumbs up, so it can help others

Cheers

Thank You
Michael Gernaey MCT | MCSE | MCP | Self-Contractor| Ex-Microsoft
https://gernaeysoftware.com
LinkedIn: https://www.linkedin.com/in/michaelgernaey
Billy-P 26 on at

Like
a
(1)

Report
Copy link

Link copied!

Oh my goodness, I was using the search bar at the top.

Thank you! I feel like a moron. I appreciate the help!