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Bot returns in the flow, to questions that were not and do not need to be answered

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I created 2 chatbots to use as a replacement for Forms. There are questions that are selected and go to different paths, that is, one path does not ask for information from the other.
But when reaching the end of the questioning flow, the PVA returns to questions from the other path without them being interconnected in any way.

Has anyone ever experienced this? How did you solve it?

  • Expiscornovus Profile Picture
    Expiscornovus 1,708 on at
    Re: Bot returns in the flow, to questions that were not and do not need to be answered

    Hi @Anonymous,

     

    I have seen situations where answers to questions looked very similar to trigger phrases of other topics.

    But it is hard to say if you have a similar or a totally different situation. Can you by any chance share some screenshots of the topics of both bots? This will make troubleshooting/finding a root cause (and a possible solution) a bit easier.

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