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Sessions and Transcript Options not available for PVA Chatbot Analysis (trial )

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sessions.jpg

  • Expiscornovus Profile Picture
    Expiscornovus 29,254 on at
    Re: Sessions and Transcript Options not available for PVA Chatbot Analysis (trial )

    Hi @DineshK,

     

    That screenshot looks a lot like the Custom Analytics solution for Power Virtual Agents. They recently introduced a newer version of those reports with a transcript viewer:

    https://powervirtualagents.microsoft.com/en-us/blog/transcript-viewer-now-available-as-part-of-pva-custom-analytics/

     

    Btw, this is something you need to setup before you can use the report from your screenshot:

    https://github.com/microsoft/PowerVirtualAgentsSamples/tree/master/CustomAnalytics

    https://powervirtualagents.microsoft.com/en-gb/blog/custom-analytics-solution-for-power-virtual-agents/

     

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