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Publish & Channel Management

Teams Channel Bot Icon is broken

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We have deployed our chat bot to the entire company in April 2024 which was done by our Admin. The bot is deployed to the MS teams channel with an icon. Now, some users are having issues with the bot icon not displaying. We have not made changes to the since deployment.  The issue only occurs for some users.  How do I fix the icon?
Below is the icon that now displays.

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