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Power Platform Community / Forums / Power Automate / The response is not in...
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The response is not in a JSON format. Inner error -> "The total monthly operations limit permitted by your current subscription level has been exceeded"

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Posted on by 23

Hi,

 

I try to export data from a element in my list on sharepoint, help to power automate.

 

But when the script trigger, I've got a error who say "The response is not in a JSON format." on the block "Convert HTML to PDF".

 

 

 

{
 "error": {
 "code": 403,
 "source": "flow-apim-msmanaged-na-westus2-01.azure-apim.net",
 "clientRequestId": "72add04c-e85f-4492-859e-8091bcdaa02d",
 "message": "The response is not in a JSON format.",
 "innerError": "The total monthly operations limit permitted by your current subscription level has been exceeded"
 }
}

 

 

 

It's strange because I use a professional Office 365 account.

 

If someone have a idea, thank you !

 

Nicolas

 

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  • Verified answer
    Jay-Encodian Profile Picture
    2,920 on at

    Hi @NicolasVerdie 

    Are you using the Encodian 'Convert HTML to PDF' action?

    Microsoft licenses do not cover third party connectors. If you haven't purchased a paid  Encodian subscription you'll be using the 'Free' plan which allows 50 actions per month.

    This article explains what an Encodian action is - https://support.encodian.com/hc/en-gb/articles/360005989118-What-is-an-Encodian-action

    To monitor usage you can use the 'Get Subscription Status action (no action decrementing applies for this action) - https://blog.encodian.com/2020/06/monitor-encodian-for-power-automate-usage/

    HTH

    Jay

  • NicolasVerdie Profile Picture
    23 on at

    Hi @Jay-Encodian ,

     

    "Convert HTML to PDF"

  • Jay-Encodian Profile Picture
    2,920 on at

    Hi @NicolasVerdie 

    See previous response 🙂

  • NicolasVerdie Profile Picture
    23 on at

    Yep I use that.

     

    I will contact someone of my enterprise and try to get a prenium version of Encodian.

     

    Thank you for your help !

     

    Nicolas

  • Jay-Encodian Profile Picture
    2,920 on at

    Hi @NicolasVerdie 

    If you raise a ticket via support@encodian.com the team will add some free actions to your account to keep you up and running.

    HTH

    Jay

  • degradosome Profile Picture
    2 on at

    Hi Jay,

     

    I ran into the same issue with the Encodian "Convert PPT" module. However, this error persist although it's a new month by now. And when I want to check my subscription status as proposed in the answer, I get the very same error message. Any ideas, why the counter was not reset upon the change of months (or is this not by calendar month but by 30day periods)?

     

    Thank you very much and Best Regards,

     

    Michael

  • Jay-Encodian Profile Picture
    2,920 on at

    @degradosome- The subscriptions are reset on the 1st day of each calendar month, this is detailed within the account portal. Given this was raised on the 29th April, your subscription would not have been reset until the 1st May. If you still have an issue please contact support@encodian.com

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Hello, I have a flow that has been active for three months. Today it gives a warning : The response is not in a JSON format.
    How do I fix it?

    please help

    Dawud2016_0-1687829614370.png

     

  • Jay-Encodian Profile Picture
    2,920 on at

    Hello @Anonymous 

    You need to check the output of the Encodian action which will provide the actual error message. This will almost certainly be an authentication issue (401 error), usually caused by running out of actions.

    You can easily check this via https://account.encodian.com or email support@encodian.com .

    In future you should really contact Encodian support if you need support the Encodian connector.

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Hello @Jay-Encodian ,
    thank you for the advice I checked again and found that the account Encodian I was using was a free account with a limit of 50 uses per month.

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