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Power Virtual Agent (Preview) Chatbot cannot be opened from Teams

Posted on by 40

Hi,

I created a Chatbot using Power Virtual Agent (Preview), under https://web.powerva.microsoft.com/environments/Default-   however, after I configured this chatbot to be available in the Microsoft Teams, and try to open the bot from Team, I always got error message 

Screen Shot 2023-02-08 at 1.33.30 PM.png

 

Does anyone know why it happens, and how to fix it?

 

Thanks,

 

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  • Expiscornovus Profile Picture
    Expiscornovus 29,332 on at
    Re: Power Virtual Agent (Preview) Chatbot cannot be opened from Teams

    Hi @MinL,

     

    Thanks for sharing that screenshot. Unfortunately that error does not contain more details.

     

    Can you still post a screenshot of your Power Virtual Agent topic configuration and the Power Automate flow configuration as well? This still would be helpful for troubleshooting.

  • MinL Profile Picture
    MinL 40 on at
    Re: Power Virtual Agent (Preview) Chatbot cannot be opened from Teams

    Hi @Expiscornovus ,

    Thanks for your reply. Please see attached screenshot. there is no error id, and this happens when I try to open the chatbot from Teams (the chatbot was built using Power Virtual Agent (Preview) on Web, and has been configured to be available on Teams. I have another Chatbot built from Teams using Power Virtual Agent with same topics and flows has no such error. 

    Screenshot 2023-02-24 at 4.23.20 PM.png

    Thanks,

    Min

  • Expiscornovus Profile Picture
    Expiscornovus 29,332 on at
    Re: Power Virtual Agent (Preview) Chatbot cannot be opened from Teams

    Hi @MinL,

     

    I see your error screenshot is cropped. Do you see an error id by any chance? It might be listed over here:

    https://learn.microsoft.com/en-us/power-virtual-agents/error-codes

     

    Can you also share a screenshot of your PVA topic and if your using a flow action, the flow setup as well? This will help troubleshooting as well.

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