
I do not know how the work or school was created, but I beieve it is the source of my problems
Hello mwmoskwa,
I believe the issue you are reporting needs some troubleshooting so I believe the best thing to do here is to raise a support ticket with the Office support team so we can help you.
Please also check the differences between a Microsoft Account and an Office 365 account in the documentation provided:
Best regards,
Ana Mateus
Support Engineer
Power Platform