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Power Platform Community / Forums / Power Automate / What determines if an ...
Power Automate
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What determines if an approval email can be approved from within an Outlook 365 email?

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Posted on by 299

I have been running multiple flow instances with the "Start and wait for an approval" connector.  But there is something I have not picked up on yet.  What would determine if an approver can complete the the entire approval process in an Outlook 365 email, or if they have to click a button to then go to Power Automate, to then approve or reject a request?

 

As of recent all of sudden, I'm seeing approval e-mails that require the approver to go to Power Automate to approve.  I would prefer that the approval process is "always" done within the email itself.  If this is possible, what must I do as a flow developer to guarantee this?

 

 

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  • Rahber Profile Picture
    1,935 on at

    One of the reasons this could happen is out dated outlook client or non supportive out look clients.

    If you are using Approvals (https://docs.microsoft.com/en-us/connectors/approvals/#) and the outlook client is supported the approvals will happen within outlook.

     

    Please click Accept as Solution if it resolved your problem or give it a Thumbs Up if it helped you in anyway this will allow other people to search correct solutions effectively.

    Thanks,
    Rahber

  • CU09091757-0 Profile Picture
    299 on at

    @Rahber, Fully understood! But what would be another reason besides an outdated Outlook version? This started happening to me out of nowhere today.

  • Verified answer
    Rahber Profile Picture
    1,935 on at

    Could be potential bug or temporarily roll out issues happening on your tenant.

    https://support.microsoft.com/en-nz/help/4515128/issues-with-flow-approval-emails-in-outlook-desktop-and-web

     

    Please click Accept as Solution if it resolved your problem or give it a Thumbs Up if it helped you in anyway this will allow other people to search correct solutions effectively.

    Thanks,
    Rahber

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