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Power Platform Community / Forums / Power Pages / Email notifications wi...
Power Pages
Answered

Email notifications with PowerApps portal is not working

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Posted on by Community Power Pla... Microsoft Employee

We have set-up PowerApps portal but there are no email for users when try to register or also when try to set a new password using Forget password option. Email notifications with PowerApps portal is not working  even with below setting from "Site settings" to true.

Authentication/Registration/ResetPasswordEnabled 

Authentication/Registration/ResetPasswordRequiresConfirmedEmail

 

Do we need to make any other changes?

Categories:
Power Apps portals
  • Verified answer
    v-siky-msft Profile Picture
    v-siky-msft Microsoft Employee on at

    Hi @Anonymous ,

     

    ResetPasswordRequiresConfirmedEmail is implemented by workflow. If you deactivate and edit the workflow and enter the Send Email property view as follows, 

    You can see that the issue is that the email is being sent from the Owner of the Contact. The issue here is that by default when a user registers from the portal, this owner will be the SYSTEM account deployed by the portal template we chose to deploy. This account won't have an active email address or mailbox in Dynamics and therefore the workflow will fail. To fix this, all we need to do is select a more appropriate account.Snipaste_2020-04-03_16-28-34.pngSnipaste_2020-04-03_16-29-49.png

    Some other Email confirmation issues are also because of this. 

    For more information, please check this blog:https://community.dynamics.com/365/b/daringdynamics/posts/dynamics-365-portal-confirm-email-error 

    Hope this helps.

    Sik

     

  • dpana Profile Picture
    dpana 95 on at

    I am having the same problem that @Anonymous is, and I have the same site settings enabled. I've modified the process to send from an account other than SYSTEM, but no emails are being sent. 

     

    I've tried to check the email configuration settings, but that area is not available in my Settings menu. 

     

    Untitled.png

     

    How can I resolve this?

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