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Flow is lost after switching to other tenant location

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Posted on by DivyaC12

Hi,

I lost all my work after switching to a different tenant location from my free account. Please see the email thread below and let me know if there is a way to restore it.

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From: Luis Gonzalez Lema <v-luisgon@microsoftsupport.com>
Sent: Thursday, December 23, 2021 2:13 PM
To: Borromeo, Rainer <Rainer.Borromeo@3rdcc.org>
Cc: Raju, Sujal <Sujal.Raju@3rdcc.org>; Chamarthi, Divya <Divya.Chamarthi@3rdcc.org>; Magusin, Christopher <Christopher.Magusin@3rdcc.org>; Easwaran, Amsavarthini <Amsavarthini.Easwaran@3rdcc.org>
Subject: Re: NOAM | VL | MPSA 73 | Customer needs to check s... - TrackingID#2112170040004973

Hello Rainer,

Thank you so much for that information. Any Support that is needed for Power Automate/Apps would require that a Support Ticket is created through them, since they are the Support Team in charge of this matter. I advise you let Divya get in contact with them and they should be able to assist Divya with this matter. Here is the link to open a Support Case with them: Support | Microsoft Power Apps

I hope this information is helpful! Please let me know if you have any questions.

Best regards,

Luis G.

From: Borromeo, Rainer <Rainer.Borromeo@3rdcc.org>
Sent: Thursday, December 23, 2021 1:09 PM
To: Luis Gonzalez Lema <v-luisgon@microsoftsupport.com>
Cc: Raju, Sujal <Sujal.Raju@3rdcc.org>; Chamarthi, Divya <Divya.Chamarthi@3rdcc.org>; Magusin, Christopher <Christopher.Magusin@3rdcc.org>; Easwaran, Amsavarthini <Amsavarthini.Easwaran@3rdcc.org>
Subject: RE: NOAM | VL | MPSA 73 | Customer needs to check s... - TrackingID#2112170040004973

Luis,

Our user Divya Chamarthi lost all her work as she was using the free Power Automate in our other tenant location. When I followed your directions on evacuating that location and moved to the other tenant location Divya lost all her work. Is there a way for her to get her work back? Can you work with Divya to attempt to get her scripts back?

Thanks,

Rainer Borromeo

Third Judicial Circuit of Michigan

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Building Power Apps

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WarrenBelz 156,714 Most Valuable Professional on at

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Hi @DivyaC12 ,

This would be something only able to be done by Microsoft support unless she still has access to the other account - then she can export the Flows as packages and import into the new tenant. Exporting flows regularly (I do it at each change) is a very good idea anyway as there is no version control or backup for Flows.

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WarrenBelz 156,714 Most Valuable Professional on at

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Hi @DivyaC12 ,

Just checking if you got the result you were looking for on this thread. Happy to help further if not.

Please click Accept as solution if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider giving it Thumbs Up.

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DivyaC12 4 on at

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Hi,

Thank you for checking. Yes, I got the information that I was looking for from your previous post. The old tenant location is decommissioned and we don't have access to it anymore. So, I don't think we can restore the lost flows. Thanks for the info!