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Power Apps Not loading within Desktop Teams

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Posted on by cmcc321

Hello,

We are having issues with loading up apps within Desktop Teams on company laptops. All our apps have stopped working in the desktop version.

Works fine in the web browser version, ipad Pro, and even my personal laptop logging onto my company account and using the desktop version.

It suggests to me something has happened for all company machines running desktop Teams.

My 365 admin is adamant nothing has changed, this has been an issue for weeks, but I thought it was just Teams being Teams and it would figure it self out, but it is causing us real problems.

Any ideas anyone ?

Regards

Craig

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Building Power Apps

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v-siky-msft Microsoft Employee on at

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@cmcc321

I made a test, but the Apps can work well in my desktop Teams. I guess this issue is not from PowerApp.
Could you try to clear the cache and did a complete sign out of Teams?

Sik
cherie Microsoft Employee on at

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Hi,

Sorry to hear that you are having issues. Can you share a session id for the PowerApp? You can get this by doing alt + right click on the PowerApp when running in Desktop teams. If it isn't possible to do that, can you share one from when running on the web and share a screenshot of the behavior when running in teams.

Thanks

Cherie
cmcc321 6 on at

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Sorry, I thought I had replied to this.

The power app will not run in desktop (on my works laptop) so I cannot provide you with the session ID that way. But here it is from running the same app in a browser.

d9e37603-0f5c-4b71-b860-07d84b565b0b
cmcc321 6 on at

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cherie Microsoft Employee on at

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Hey,

Thanks, you should be able to get the session id by doing an alt + right click on the splash screen it is stuck on directly. If you can give that a try, that would really help me in narrowing down the issue, in the meantime, I'll be trying to correlate.

Cherie
cmcc321 6 on at

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Hi,

I'm unable to get the session ID, I do a alt right click on the splash screen and it just shows a black screen under the splash screen.

If this helps, I cannot add any new PowerApps into a Team either, you click on +, you select PowerApps and the following screen is just blank with the 4 dots, see screen shot.
cherie Microsoft Employee on at

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@cmcc321 I've asked someone to take a look at this deeper with you. Please stay tuned with for a private message.

Thanks!

Cherie
claudiosvcc Microsoft Employee on at

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@cmcc321 I've just sent you a private message, please check that.

Thanks!
Community Power Pla... Microsoft Employee on at

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Hello I have the same issue, my session ID is: d6f935b9-4fb0-42ad-afc0-845f3b350b50