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Flow Won't Get To Switch

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Posted on by dcalder

HELP! I've been watching and reading so many tutorials but can't seem to get this to work. Essentially, I have a form that needs the following automation

TRIGGER

Form Question: Is there a cost? (answer Yes/No)

ACTION

Yes - Needs Approval - Approve - Send Email

Yes - Needs Approval - Reject - Send Email

No - Send Email

The PROBLEM is that it doesn't seem to even get to the simple NO of the switch (ie. i'm not getting an email when i test and the form analytics show it has failed).

This is what I've built

https://watch.screencastify.com/v/jjbay1pGw0EvIjDPEzVi

Categories:

Building flows

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Ellis Karim 11,653 Super User 2025 Season 2 on at

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Re: Flow Won't Get To Switch

Thanks for the screencastify! Really helped to understand the issue.

I see that the form could be simplified to something similar to this:

A condition action could also be used in place of the Switch, as it makes the flow little clearer to read and the fact the Yes/No field only returns a two values: Yes or No. A switch is useful when you have several options to select from.

Can you post any screen shots of the run time and at what point the flow gets to before stopping, and any error messages.

Ellis
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dcalder on at

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Re: Flow Won't Get To Switch

Thank you! I had tried something simpler and it wasn't working. I can try again 😄

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dcalder on at

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Re: Flow Won't Get To Switch

Ok here is the simpler flow as suggested but I am still missing something in the condition.

https://watch.screencastify.com/v/xYSGbG3Idyi4oizmAmQT

oh and this is the question in the form

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Ellis Karim 11,653 Super User 2025 Season 2 on at

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Re: Flow Won't Get To Switch

This is the test form that I used:

Note the values of the Yes/No field:

This is the flow I have been using for testing. Note the the text for the condition is case sensitive, so you will need to use Yes as the text for the check (confirm the values used in your form):

This is the runtime screenshot of the flow:

Hope this helps.

Ellis
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Ellis Karim 11,653 Super User 2025 Season 2 on at

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Re: Flow Won't Get To Switch

Regarding the other error: you are using the Send email with options actions, but the options field is empty:

Would the Send an email (V2) be more suited to your needs?

Ellis
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dcalder on at

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Re: Flow Won't Get To Switch

I've fixed the capitalization

but am still getting an error
I think the error may have something to do with the email piece??

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Ellis Karim 11,653 Super User 2025 Season 2 on at

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Re: Flow Won't Get To Switch

Yes, see my earlier post about the email.
https://powerusers.microsoft.com/t5/Building-Flows/Flow-Won-t-Get-To-Switch/m-p/1346958/highlight/true#M152477

Ellis
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dcalder on at

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Re: Flow Won't Get To Switch

It works!! Thank you so much!!!!

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