Power Platform Community Forum Thread Details

Hello,

When our OSC teams or users are BCC'd only on emails the email does not come into the queue.

The email comes into Dynamics, but does not populate the queue. It is a must for these emails to display in the queue for our teams.

We found some documentation that had us change some user settings, but nothing has worked.

Is this a known issue and is there a work around?

Thank you!

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BCC emails not coming into queue