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Power Platform Community / Forums / Power Apps / "Error when trying to ...
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"Error when trying to retrieve data from the network" on Canvas App using the dataverse

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Posted on by 6

Hi, 

 

Having an issue with a few users getting the following error message when using a Canvas app with the datavers as the datasource - "Error when trying to retrieve data from the network", has anyone encountered this or have a fix?

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  • v-yujincui-msft Profile Picture
    Microsoft Employee on at

    Hi @StevenPowerApps ,

     

    Could you please provide more details about your App such as the formula?

     

    This may be a temporary problem caused by the network or your dataverse connection.

    Please try to delete your connection and create a new connection to test it again.

     

    Here are some similar cases for your reference:

    https://powerusers.microsoft.com/t5/Building-Power-Apps/Sharepoint-library-as-a-datasource-for-Form-Gallery-or-Data/td-p/1260794

    https://powerusers.microsoft.com/t5/Building-Power-Apps/Error-when-trying-to-retrieve-data-from-network/td-p/1319058

     

    In addition, you could consider create a support ticket for professional assistance following the below procedure.

    Get Help + Support - Power Platform | Microsoft Docs

    Hope your problem can be solved as soon as possible.

     

    Best Regards,

    Charlie Choi

  • StevenPowerApps Profile Picture
    6 on at

    Issue in the end turned out to be down to access, ran a monitor session with the end user and they were missing access to an entity.

  • nmasmo Profile Picture
    93 on at

    Hey there; can someone elaborate on what "missing access to an entity" means and how one give access to an entity?

    I'm running into an issue where my end user is encountering the "Error when trying to retrieve data from the network"

  • MMCJF Profile Picture
    6 on at

    Hi. I had the same issue. It turned out to be users missing access to a new entity added to the app. After updating their security role giving them access to the entity, the issue was resolved.

  • mfahsold Profile Picture
    2 on at

    Hello Folks,

     

    I am getting the same error while reading a collection from Dataverse.

     

    Any hints? I have full ownership and permissions on the tables.

     

    mfahsold_0-1688061415668.png

     

  • CU20011649-0 Profile Picture
    31 on at

    Hi, Curious if this got resolved, I am encountering the same error upon runtime only, no issues during design mode. I am referencing the Connection table from Dataverse. My user is a SysAdmin so it shouldn't be permissions related.

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