hi all,
I have created a form for our users to log a service desk ticket. Made with the intention of telling the Level 1 team, where in the world the user is and if its a request or issue.
It is extensive and has a LOT of branching in order for us to try to drill down to what the issue/request is.
I want to set the email that gets sent to the service desk email address to only have the answers the user picked and need help in doing so. I've tried a few things but I know it would end up being massive then and I really don't believe it has to be.
for example, the user will pick the country, city and the building they are in before they get asked if its an issue or request
any help would be AMAZING! 🙂
thanks!