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Copilot with Dataverse knowledge not responding on Teams App

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Posted on by Mfon

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I have created a copilot agent using Copilot studio with three knowledge sources, (PDF, EXCEL, DATAVERSE).

the agent is answering questions from the three knowledge sources while using within the copilot studio test environment, after publishing the agent to a Teams channel and sharing it with other users, it only responds to questions from the PDF and Excel knowledge sources only, but does not answer questions from the Dataverse knowledge source, and does not display any error message. I will appreciate any form of assistance.

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Artur Stepniak 1,238 on at

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Copilot with Dataverse knowledge not responding on Teams App

Hello,

did you check that users, which are using the bot have the access to the Dataverse table? Access to Dataverse tables is role-based so you need to make sure that they have the necessary privileges.

In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.

Best regards,

Artur Stepniak

Interested in GenAI? Visit my site!

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