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Power Platform Community / Forums / Power Automate / AI Builder Credit Erro...
Power Automate
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AI Builder Credit Error When Using Custom Model in Power Automate

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Dear Community,
 
I am currently working on a workflow that involves extracting specific information from PDF files and storing it into an Excel table. To achieve this, I created a custom AI model using AI Builder.
 
However, when I attempt to use this model within a Power Automate flow, I encounter an error stating that AI Builder credits are required. I am currently on the Power Automate Premium license, which typically includes 5,000 AI Builder credits per month.
 
Given this situation, I have a few questions:

1. Has anyone else experienced this type of error when using AI Builder features in Power Automate?
 
2. Are we permitted to use AI Builder features (such as custom models) within our flows under the Premium license?
 
3. What alternative approaches could be considered for this workflow-specifically for extracting data from PDFs and storing it in Excel-without using APIs or third-party connectors?
 
 
Any insights or suggestions would be greatly appreciated.
 
Thank you :)
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  • Suggested answer
    Michael E. Gernaey Profile Picture
    52,965 Super User 2025 Season 2 on at
    AI Builder Credit Error When Using Custom Model in Power Automate
     
    If you were on a purchase plan that allotted AI Builder credits you should still be getting them until 2026, but make sure you are allocating them to that environment for use.
     
    If you were not on a subscription specifically then it was stopped in October and now you must use Copilot Messages instead so you will need a Message Pack, or Pay as you go to make it work.
     
    But yes you can still use AI builder no problem, but you need Copilot Message (credits) instead

    If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

    Thank you!
    Sincerely, Michael Gernaey

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