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Hi experts,
I implemented SharePoint integration on my Self-Support Portal to handle incidents created by our customers.
On the edit case page, I placed a SharePoint subgrid and this works beautifully.
The first problem I encounter is that when the case is being created there is no option to attach files straight to SharePoint as the case hasn't been created yet. I managed to fix that by making a flow that takes files from a Note and moves them to the SharePoint folder created for that case.
But, what gives me a headache is when I try to do the same with files attached to the Comments that clients are creating on the case. Yeah sure I can use the abovementioned flow with minor modifications and move attached files to the SP, but I somehow want to maintain a link between a comment and a file, but I have failed trying to achieve this.
The most promising option was to move files to the SP and then append comments with links to those documents, but the comment obviously does not accept HTML so I left with bare test HTML string having at the end of the comment.
If someone has found a workaround for my problem it would be awesome if could share the solution with the community.
Thanks,
Konrad
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