Send Password Reset To Contact

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Then, I Send Password Reset To Contact success but registered emails aren't sent successfully.

My process:

here is template email:

And how to edit text in screen send email user forgot password :

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oliver.rodrigues 9,368 Most Valuable Professional on at

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Hi, to change the text you can create/edit a Content Snippet with the name: Account/PasswordReset/ForgotPasswordConfirmationSuccessText just set the type as Text and add whatever you want as the value.

A few things to troubleshoot the sending e-mail issue:

Have you looked into the Email Messages table to see if your e-mail is at least being created?

Maybe the japanese writing might not be helping me here, but does the from on your Workflow contains a valid e-mail address and is enabled for e-mail integration in your environment?

Are you able to send any e-mail via Dataverse?

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Community Power Pla... on at

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I have tried setting up the same mail from for 2 different environments.
But 1 environment to send mail, 1 environment can not send mail.
Do you know the reason why the mail was not sent?

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oliver.rodrigues 9,368 Most Valuable Professional on at

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Have you looked into the Email Messages table to see if your e-mail is at least being created?

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Community Power Pla... on at

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Hi @OliverRodrigues ,
I checked and found that only mail was sent from 1 month ago.
The recent pass reset times, no mail has been created.
Though I have set mail from the same as the mail generated in the table above

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OkayGoogle 126 on at

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@Anonymous I don't know if you are still having this issue, but the mailbox that sends emails needs to be a Global (Domain) Administrator in CRM.

To check if your email was sent, go to the CRM Settings > System Jobs

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Community Power Pla... on at

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I found the cause and solutions on the following page:
https://docs.microsoft.com/en-us/troubleshoot/dynamics-365/sales/emails-not-synced-because-email-is-configured-for-another-organization-error

Thanks everyone.

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Community Power Pla... on at

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Hello, I have the same problem with the password reset process my mailbox is approved, I received the emails 2 days ago, and there while testing I no longer receive them!! I tried to reproduce the configuration but the checkbox remains active even if I uncheck it, I can view the emails in the contact's TimeLine but no emails received in the Outlook inbox

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